Terms of Service

Last updated: April 17, 2026

Welcome to toui.io (the "Service"), operated under the name toui.io. By using the Service, you agree to the following terms.

1. Service Description

toui.io provides URL shortening, management, and redirection services. Users can create short URLs through the dashboard or API and track click statistics.

2. Accounts and Usage

  • You must sign in with a Google account or email verification to use management features
  • You are responsible for all activity under your account
  • Each account can create or join multiple teams
  • We reserve the right to disable accounts that violate these terms

3. Plans and Billing

  • Free plan -- 5,000 redirects per month, open REST API (20 req/min, 5,000/mo, 500/day), 1 user, short URLs stay permanently
  • Paid plans (Pro / Business) -- Higher limits, wider API rate limits (Pro 200/min, Business 600/min), custom short codes, team features; short URLs valid indefinitely while subscribed
  • Payments are processed by Paddle.com, who acts as the Merchant of Record for this Service
  • After cancellation, your plan continues until the end of the billing period, then downgrades to Free. Existing short URLs remain permanently active
  • All prices are in USD

3a. Refund Policy

If you are not satisfied with a paid plan, you may request a full refund within 30 days of your purchase date. To request a refund, contact service@toui.io or use Paddle's buyer support at paddle.net. Refunds are processed through Paddle to your original payment method.

4. Prohibited Activities

You may not use the Service for:

  • Distributing malware, phishing sites, or other harmful content
  • Infringing on others' intellectual property rights
  • Sending spam or unsolicited marketing content
  • Circumventing usage limits or security mechanisms
  • Any activity that violates applicable law

The Service automatically detects malicious URLs. URLs flagged as unsafe will be rejected.

5. Account Suspension and Termination

  • If you violate these terms or engage in abusive behavior, we may immediately suspend or permanently terminate your account without prior notice
  • Abusive behavior includes but is not limited to: unreasonable consumption of system resources, automated mass creation of short URLs without legitimate purpose, exploiting loopholes in service rules for undue advantage, circumventing plan limits, or any action that disrupts the normal operation of the Service
  • Users whose accounts have been terminated are prohibited from registering new accounts, whether under their own name or any other identity. We reserve the right to block associated IP addresses

6. Short URL Validity

  • Logged-in users -- All short URLs stay permanently, regardless of plan or subscription status
  • After cancellation -- Short URLs remain permanently active; you only lose Pro/Business-only features (custom short codes, advanced analytics, etc.)
  • Anonymous (not logged in) -- Short URLs expire after 30 days and will stop redirecting

7. Service Availability

  • We strive for high availability but do not guarantee 100% uptime
  • We reserve the right to modify, suspend, or terminate the Service at any time
  • Significant changes will be communicated in advance

8. Disclaimer and Limitation of Liability

  • The Service is provided "as is" without any express or implied warranties
  • The content of target URLs is the responsibility of the creator
  • To the maximum extent permitted by law, our total liability for any damages arising from your use of the Service shall not exceed the total amount you have actually paid to us
  • We shall not be liable for any indirect, incidental, special, or consequential damages

9. Indemnification

If your violation of these terms or abusive behavior causes us to incur losses -- including but not limited to legal fees, court costs, and third-party claims -- you agree to indemnify and hold us harmless from such losses.

10. Governing Law and Jurisdiction

  • These terms shall be governed by and construed in accordance with the laws of the Republic of China (Taiwan)
  • Any disputes arising from these terms shall be submitted to the jurisdiction of the Taipei District Court as the court of first instance
  • If mandatory consumer protection laws in your jurisdiction provide rights that cannot be waived by contract, those mandatory provisions shall still apply

11. Changes to Terms

We may update these terms at any time. Significant changes may be communicated via website notice or email. Continued use of the Service constitutes acceptance of the updated terms.

12. Contact

For any questions, please contact: service@toui.io